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City Bank
- Banks
- El Paso, TX
About this business
Location details
7901 N Mesa St, El Paso, TX, 79922, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I’ve tried several different banks, and this one is by far the best. If you’re looking for a smaller bank where you’re not treated like just another number, this is the place. The customer service is outstanding, they truly take the time to get to know you and your family. That personal connection also adds an extra layer of security, because they recognize when something seems off. From the tellers to the branch manager, the entire staff is amazing. I couldn’t recommend them more.
Worst customer service experience ever. I called the bank and started speaking in Spanish, clearly explaining what I needed. The representative understood me, but then said, “There’s no one who speaks Spanish, call tomorrow after nine,” even though I had already explained myself clearly. When I switched to perfect English, the person just said, very rudely, “Hold on,” and then transferred me straight to a voicemail that wasn’t even available before hanging up. There was zero interest in helping me, and it felt like discrimin... read more
Worst customer service every time! Employees reflect upper management and it is sad! Employees in drive trough windows can barely read and comprehend the information provided.
I got a check from this bank and thought it would be just easier to cash it physically with them. Worst mistake. Check came under my name as well as the name of my wife. The lady told me I needed both signatures. Got both our signatures on the check. Came by today, now saying that both people need to be present. We work different schedules, make it impossible to go at the same time. The lady told me that if I didn’t like it, to go to my bank. Sure did! and I can tell you that I will never consider them for business just for ... read more
I have been in business since 2007, this is definitely one of the worse ever bank I ever worked with, the tellers/ employees does not care about the customers and when you tell them you will be closing the account, this bank does not even try to see how they can resolve your concerns, the employee/ tellers will jump on the willingness to help you close the account asap rather than looking into your complains. Read below from one of their horrible service rep Mr. Nnah, Mr. Nnah, After looking at your account further, with the... read more
Frequently asked questions about City Bank
How is City Bank rated?
City Bank has a 2.9 star rating with 14 reviews.
When is City Bank open?
City Bank is closed now. It will open at 9:00 a.m.