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Amarillo National Bank
- Banks
- Amarillo, TX
About this business
Location details
410 S Taylor St, Amarillo, TX, 79101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Update: I got a call from John in the loan department and he was very helpful, explained everything clearly and even gave me a couple options to work with instead of “pay this or we’re taking your car”. The reason for the money being added on is completely justified and now that it’s been explained correctly I don’t have any issue with that. ANB wasn’t making money off of the extra, soo feel better about that. I still stand by what I said about customer service with the 2 I spoke with earlier today, but I have been helped by... read more
Business response:
Hi, Paige. Would you mind messaging us to tell us more? We take customer service seriously and would love to talk further about this.
Horrible customer service. They added $1400 to my auto loan without my knowledge or permission because they said they didn’t have proof of insurance (which they had). They have had proof of coverage since the day I purchased my vehicle… Then they act like it’s my fault and have been extremely rude when I attempt to get it handled! As if I should feel privileged to have the honor to deal with them… as soon as they get this resolved I am paying off the loan and will never do business with them again!!! What a joke! I have purc... read more
Business response:
Hi, Brett. We always value good customer service, so we'd love to hear more about your experience. Would you mind connecting with us via direct message?
Their appraisal process is criminal. They killed a closed deal with an appraisal that was 15% below sale price. Their comps were not relevant due to lack of sales nearby, failed to account for any upgrades in a complete remodel, horrible, inexperienced appraisers. Try to keep away from these criminals...any lawyers know how to suit for damages?
Training better their representatives. Loan officers such as, Kelsey and Hillary need to understand that they make a living servicing clients. They both need to understand that they must show respect for all clients. They both are no welcoming. This bank is loosing money because of their poor customer service.
Business response:
Hi, Angela. We are sorry to hear you had a bad customer service experience. We have reached out privately to hear more—please check your messages.
They reported incorrect information to the credit bureaus and I guess it takes an act of Congress to get them to correct the information. Been battling this for 5 months and getting nothing bit a run around. Now my daughter is going through a similar situation. Think twice before using ANB for a loan or credit card.
Business response:
Hi, Shannon. We would like to discuss this with you. Mind checking your messages?
Trying to help me daughter who put herself in a bad situation on her car loan. The most unknowledgeable,unhelpful hate filled special assets workers I have ever seen. Supervisors are idiots that should never be allowed to speak on behalf of a business. Don’t EVER finance a car here!!!!
Business response:
Hi, Chris. We are so sorry to hear you had a bad customer service experience. We'd love to see if we can make this right. Would you mind jumping over to messages?
I have been banking here since I moved to Amarillo over 4 years ago, both business and personal. Everything was good until the new online banking rolled out recently. It’s awful, not an upgrade at all, definitely a downgrade. I can no longer see pending items to my account that I used to be able to see. They also won’t post PayPal instant transfers instantly, so my money just goes into limbo for a day. I used to be able to see my transfers immediately, now not until the next day. Bring the old system back. Shopping for a new... read more
Business response:
Hi, Virginia. We are sorry to hear about your frustration. Let's jump into Messenger and see if we can address some of these issues for you.
Poor customer service consistently and incredibly defensive agents make doing business an unpleasurable experience almost every month.
website is i need of an update - (to at least 2005).
Frequently asked questions about Amarillo National Bank
How is Amarillo National Bank rated?
Amarillo National Bank has a 3.8 star rating with 295 reviews.
When is Amarillo National Bank open?
Amarillo National Bank is closed now. It will open tomorrow at 9:00 a.m.